The right fit
Clinics and healthcare providers handling appointment bookings over WhatsApp manually
E-commerce businesses sending order updates and handling returns through WhatsApp
Sales teams that need lead qualification to happen before a human gets involved
Any business where a significant portion of customer communication happens over WhatsApp
Scope of work
Our process
Conversation Mapping
We document every message type your team currently sends manually and map the decision points where automation can replace human time without reducing quality.
API Setup and Verification
Meta Business verification, WhatsApp Business API access, and phone number registration. This process has specific requirements that must be handled correctly to avoid account restrictions.
Flow Development
Conversation flows built and tested in a sandbox environment before connecting to your live number. Edge cases — unexpected responses, opt-outs, invalid inputs — are handled explicitly.
Integration
Connection to your booking system, CRM, or database so the automation has the data it needs to send personalized messages and your team has the context they need when they take over.
Launch and Monitoring
Go-live with delivery monitoring, flow performance tracking, and a two-week period of active observation before we hand over full management.
Technology stack
Outcomes
Appointment booking, order updates, and FAQ responses handled without team involvement
Response time reduced from hours to seconds on the most common message types
Every conversation logged with full context — no more lost threads when staff change
Broadcast campaigns that reach opted-in customers without risking account standing
A human escalation path that gives agents context before they type the first word
Frequently asked
Do we need a separate WhatsApp number for the API?
Yes. The WhatsApp Business API requires a dedicated phone number that is not already registered to a personal or WhatsApp Business App account. We handle number selection and registration as part of the setup.
Will automation make our messages feel impersonal?
Only if it is designed badly. Well-designed automation uses the customer's name, references their specific situation, and escalates to a human when the conversation needs one. Most customers cannot tell the difference between a good automated flow and a fast human response.
What happens if Meta changes its policies?
We build within Meta's official API framework and template policies — not workarounds. Official integrations are protected from the policy enforcement actions that affect unofficial automation tools.
Can this integrate with our existing booking or CRM system?
In most cases, yes. We assess your current systems during scoping and design the integration based on what APIs or data exports are available. If your system does not have an API, we can work with webhooks or database-level integration.