The right fit
Operations teams spending significant time on data entry between systems that should talk to each other
Businesses where a critical process breaks whenever one specific person is unavailable
Companies that have grown faster than their internal tooling and are managing the gap manually
Teams who know what needs automating but do not have the technical capacity to build it
Scope of work
Our process
Process Audit
We map every manual step in the target process, identify where time is actually lost, and document the decision logic that currently lives in someone's head. This audit determines whether automation is the right solution and what it needs to handle.
Tool Selection
Make.com for most integration work. Custom code where Make.com cannot reach. We match the tool to the requirement rather than applying the same tool to every problem.
Build and Test
Automation built against real data in a staging environment, tested across normal cases, error cases, and volume conditions before it touches production.
Error Handling Design
Explicit handling for every identified failure mode — API timeouts, invalid data, rate limits, missing fields — with notifications that go to the right person.
Handover and Documentation
Full process documentation, owner assignment, and a training session so your team can maintain, modify, and extend the automation without needing us for every change.
Technology stack
Outcomes
Manual processes replaced with systems that run without a person initiating them
Error detection that surfaces failures within minutes, not days
Documentation thorough enough for your team to maintain the automation independently
Time recovered from repetitive tasks and redirected to work that requires human judgment
A process map of what was automated and why — useful for onboarding new team members
Frequently asked
How do you decide between Make.com and custom code?
Make.com is faster and cheaper for workflows that fit within its connector library. Custom code is necessary when the target system does not have a Make.com connector, when the logic is complex enough to be unmaintainable in a visual builder, or when volume exceeds what Make.com handles efficiently.
What happens when an automation breaks?
Every workflow we build includes failure detection and alerting. When something breaks, the right person gets notified immediately with enough context to understand what failed and why. We do not build automations that fail silently.
Can you automate processes that involve AI?
Yes. AI-powered automation — document classification, data extraction, content generation, anomaly detection — is increasingly part of the work we do. The same process audit and error handling principles apply.
Do you offer ongoing support for automations you build?
Yes. We offer monthly retainer engagements for businesses that want ongoing automation work, maintenance, and support. One-off project clients can also contact us for specific changes after delivery.